Finance Support online

The hints below will ensure you have a better user experience when completing the application:

  • use a mobile phone or tablet in portrait mode.
  • do not use the ‘Back’ arrow (←) at the top left of the browser as the information you have input will be lost.
  • if you need to return to a previous page use the < Back link on each page.
  • if you have disabled cookies or pop ups on your browser, you will have to enable them to complete this application form.
  • do not refresh your browser while completing your application.
  • you may have difficulties if using a device which is running on an older operating platform. (Apple devices operating on iOS 13 or higher and android version 10 and higher paired with a screen size larger than 5.5 inches will give the best user experience).
  • you cannot use Internet Explorer to complete this form.

Completing the application:

About completing this application

  • it should take about 10 minutes to complete the application but you can save your progress and resume at a later time.
  • if you are using a mobile device you can check how far you have progressed through the application form by clicking on the “Progress Tracker”.
  • if you choose to save and continue at a later time you will receive a code that you will need to access your saved application. You can get this code sent to you by text message or email.
  • the code is only valid for 48 hours, if you do not either, ‘resume and save’ or ‘submit’ your application within 48 hours, all the information you provided will be deleted.
  • if you resume a saved application and choose to save again you will be given a new code and the old one will no longer work. The new code will be valid for a further 48 hours.
  • if you are inactive for 20 minutes while completing the application, and have not saved it, it will be closed and all information held will be deleted from our records.

Completing the application online is the quickest way to make a claim for Financial Support, however, if you have any issues or are unable to make a claim online, contact Finance Support on 08005872750 for help.